Privacy Policy
1) About this policy
This policy explains what personal data Souq Dental (“we”, “us”) collects when you use souq.dental, our Gulf country sites (such as ae.souq.dental) and the Souq Dental mobile app, how we use it, who we share it with, and the choices you have. Souq Dental is an online store for dental supplies, instruments and equipment serving dental professionals in Saudi Arabia and the GCC.
Last updated: 19 September 2026.
2) Information you give us
Account: your name, email address, phone number and password. We store the password only as a one-way hash, never in readable form. If you add a passkey, we store only its public key.
Orders and delivery: your delivery address — for Saudi addresses, your National Address details — and, on our Gulf sites, a map pin if you place one; plus your orders, cart and wishlist.
Business details (optional): company name and VAT number, used on your invoices.
Payments and quotations: a transfer receipt if you pay by bank transfer, and any quotation request you submit, including files you attach to it.
Support: whatever you include when you contact us.
3) Information collected automatically
Essential cookies keep you signed in, protect forms against forgery, and remember your language and cart. The site does not work without them.
Analytics: on the website we use Google Analytics and Microsoft Clarity to understand how the site is used — pages viewed, clicks and scrolling, device and browser type, and approximate location derived from your IP address. Clarity also records replays of how visitors move through pages. These tools use cookies and are active for every visitor.
Marketing: Omnisend's script on the website records browsing activity, such as the products you view, which we use for our marketing emails.
Advertising: our Google Ads tag measures how our ads perform. It runs with advertising cookies turned off by default, so it does not set them on your device, although it may still send Google measurement signals without them.
Error reports: when the website or app hits an error, a technical report (browser or device model, operating system and app version, the error, and the steps that led to it) is sent to our error-reporting provider so we can fix it. It is not linked to your account.
Notifications: if you allow push notifications in your browser or the app, we store a notification token for your device so we can send order and account updates. You can turn them off in your browser or device settings.
Location: on our Gulf sites, if you tap the button to use your location on the address form, your browser shares your location to centre the map. We keep only the address and map pin you confirm. The app does not use your location.
Search: the words you search for are sent to our search provider to return results.
4) How we use your information
To create and secure your account and sign you in, including with a code sent to your phone or email, or with a passkey.
To process, deliver and support your orders, returns and refunds, and to issue invoices.
To send messages about your account and orders (order status, verification codes, password resets) and, if you agree, marketing emails — every marketing email has an unsubscribe link.
To understand how the site is used, fix errors and improve our service.
To prevent fraud and abuse, and to meet our legal and tax obligations.
5) Who we share it with
We do not sell your personal data. We share it only with service providers that process it on our behalf to run the service, and where the law requires:
Payments: Al Rajhi Bank for card payments — you enter your card details on the bank's own page, and we never see or store them — and Tabby or Tamara if you choose to pay in instalments.
Delivery: SMSA Express (your name, address and phone number), and the Saudi Post (SPL) National Address service to check Saudi addresses.
Hosting and infrastructure: DigitalOcean (servers and database) and Cloudflare (content delivery, security and file storage).
Messages: our email delivery provider, Dreams (SMS verification codes), Omnisend (marketing emails — your name, email address and phone number), and Expo, Google Firebase and Apple for app notifications.
Analytics, advertising and maps: Google (Analytics, Ads, Tag Manager and Maps) and Microsoft (Clarity). Search: Meilisearch. Error reports: Sentry.
Quotations: OpenAI reads the product list in a quotation file you upload, and CloudConvert converts Office files for that purpose.
Some of these providers process data outside Saudi Arabia.
6) How long we keep it, and deleting your account
We keep your account and order data while your account is active. Accounts that never verify an email address or phone number are deleted after 7 days, and orders that are never paid are deleted within 7 days.
You can delete your account in the app (Account → Delete account) or ask us to — our account deletion page explains how. If you have no orders or quotations, your account is deleted; otherwise we anonymize it and keep only the order and invoice records that tax law requires.
To stop marketing emails at any time, use the unsubscribe link in any marketing email.
7) Security
We protect your data with encryption in transit (HTTPS/TLS), hashed passwords and access controls. No method of transmission or storage is completely secure, but we work to protect your information.
8) Your choices and rights
You can view and correct your details in your account, delete your account (see section 6), stop marketing emails with the unsubscribe link, and turn off notifications in your browser or device settings.
You can block or delete cookies in your browser settings; the site may not work properly without essential cookies.
For any other request about your personal data, contact us at support@souq.dental.
9) Children
Our service is for dental professionals and adults. It is not directed to anyone under 18, and we do not knowingly collect their data.
10) Changes to this policy
We may update this policy. We will post the new version on this page with a new “Last updated” date.
11) Contact us
Souq Dental — email: support@souq.dental — phone: +966 59 158 4268 — address: 8988 Prince Abdulaziz Ibn Musaid Ibn Jalawi St, Al Olaya, Riyadh, Saudi Arabia.
